Scheduling Administrator – Nottingham
Full time Permanent Temporary to permanent MTEC International Ltd posted 4 weeks ago in Administrator , in Back Office , in Fire & Security , in Office , in Scheduler/planner Email JobJob Detail
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Start Date (non-permanent) 25-05-2022
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Number of positions 1
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Job Reference Number 173/22
Our Client
Job Description
Scheduling Administrator
Nottingham Full time £20,000.00 – £22,000.00
The purpose of this role is to efficiently and profitably schedule and dispatch Service & Maintenance Engineers on behalf of our client in order to complete corrective and preventative maintenance visits in. You duties will include:
- To work closely with your manager and support the Schedulers to meet customer expectations.
- Speaking with key clients over the phone to enhance both internal & external working relationships to ensure a clear understanding of how we work.
- Completing the Regional Schedulers checklist on a daily, weekly & monthly basis maintaining an audit trail of this activity for yourself & your regional scheduler.
- Proactively monitor engineer’s activity to ensure that you touch base with all your engineers’ daily, ensuring early dispatch & attendance of first job & monitor throughout the day to ensure job completion.
- Build and maintain good working relationships with your engineers & Managers to ensure all calls are actioned accordingly Update client portals and helpdesks in line with specific account instructions.
- Scheduling of all work within designated area in line with SLA. Booking of works with sites in accordance with customer & site requirements.
- Processing of orders to ensure all work is carried out in time to allow invoice to be created.
- Ensure Area is clear of jobs at end of shift by contacting each engineer by telephone, passing any high priority jobs for same day attendance to the on call engineer & gaining support from tech support help desk. Allocating remaining jobs for future attendance. No jobs to remain outstanding on engineers at the end of each day.
- Any other Ad-Hoc Administration duties that are required
Who are we looking for:
Our ideal candidate will have experience/understanding of how a scheduling department runs and will have strong administration skills. You will have:
- Experience of working in a fast paced administration role previously.
- Experience of delivering customer service over the phone to both internal and external stakeholders.
- A proactive approach and excellent personal interaction with all departments
- Excellent customer service skills with excellent attention to detail and the ability to work well under pressure
- The ability to handle multiple priorities with a structured approach at any one time is a must
Benefits include
- Company Laptop & Mobile Phone
- Free Parking
- Additional days holiday for each full year of completed service
- Birthday Holiday
- Royal London Pension Scheme
- 4 x Life Assurance
- Paid Refer a Friend Scheme
- Employee Recognition Scheme
- Mental Health & Well-Being Scheme
- Unrivalled Development and progression opportunities.
Additional Info
Due to the nature of the Fire & Security industry and specific contracts, if successful, we will need to complete a number of background checks including a credit check, five-year referencing history and DBS check. All offers will be subject to successful completion of these background checks.