Customer Care Advisor – Manchester

Full time Permanent Temporary to permanent MTEC International Ltd in Administrator , in Customer Care Advisor
  • Manchester, United Kingdom View on Map
  • Post Date : April 26, 2022
  • Apply Before : May 25, 2022
  • Salary: £20,000.00 - £21,000.00 / Annually
  • Applications 0
  • View(s) 33
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Job Detail

  • Start Date (non-permanent) 25-05-2022
  • Number of positions 1
  • Job Reference Number 157/22
  • Our Client

Job Description

Customer Care Advisor
Manchester

we’re looking for a bright, client focused Customer Care Advisor to support our new accounts during this vastly busy period.

This is an integral role for our customer facing teams which will demand a seamless transition and onboarding period for both our new clients and our internal divisions; such as procurement, invoicing, service and maintenance.

Once the new customer data has been accurately uploaded onto our internal portals, the accounts will then require smooth and consistent customer management with the highest level of communication at all times.

Duties will include

  • Adding clear customer notes to our internal portals and updating the customer support and retention files.
  • Ensuring the clients are updated throughout via phone and email, including updates on disputes and cancellations.
  • Ensuring phone calls and emails are answered professionally, within agreed time frames.
  • Highlighting any potential risks to client delivery to the appropriate department head to minimise reputational risk.
  • Reviewing and responding to all customer enquires with a proactive approach.
  • Liaising with internal teams to ensure an effective response to customers and that work is completed within SLA.
  • Submission of customer reports where required.
  • Gaining accreditation as a customer complaints handler and processing all complaints in line with our how to guide.
  • Dealing with all customer complaints that come through the customer service team.
  • Working in conjunction with complaints to maintain our standards.
  • Any reasonable ad-hoc requests pertaining to customer service.

We need someone who can demonstrate exceptional communication and customer service skills. Ideally, we’d like to speak to someone who has performed in a similar role and function, however training will be provided for people who have the correct skill set and attitude, who are happy to embrace a challenge in a fast paced, but fantastic work environment with a great team ethic.

Our ideal candidate has

  • A good telephone manner and experience dealing with customers via phone and email.
  • A customer focused approach and the ability to effectively resolve customer queries.
  • Excellent administration and computers skills.
  • Experience in complaint handling would be advantageous.
  • Previous experience working to deadlines and meeting SLAs.
  • Excellent organisation, time management and administration skills
  • Demonstrable experience working within a fast paced and busy environment.

What we offer

As part of the team you will have access to some great benefits including:

  • Pension
  • Life Assurance
  • Free, secure, onsite parking
  • Free onsite gym
  • Paid Refer A Friend Scheme
  • Mental Health & Well-being Scheme
  • Employee Recognition Scheme
  • Birthday Holiday
  • Additional Day holiday for each full year of completed service (up to 25 days)
  • Development and progression opportunities

 

Additional information

Due to the nature of the Fire & Security industry and specific contracts, if successful, we will need to complete a number of background checks including a credit check, five-year referencing history and DBS check. All offers will be subject to successful completion of these background checks. Your working hours will be Monday – Friday, between the hours of 8:30am – 5pm.

 

 

Required skills

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